ball8 Terms & Conditions —
Clear Rules, No Surprises

1 Definitions

In these Terms & Conditions, the following terms carry the meanings set out below unless the context expressly requires otherwise:

• "ball8", "we", "us", "our" refers to the operator of the ball8 platform and all related services accessible at ball8.io.
• "Platform" means the ball8 website, mobile-browser application, casino lobby, sports betting interface, Pool Rummy tables, and all associated content and services.
• "Player", "you", "your" means any individual who registers an account on or otherwise accesses the ball8 Platform.
• "Account" means the personal account opened by a Player following successful registration and identity verification.
• "Wallet" means the BDT-denominated balance held within a Player's Account and available for wagering and withdrawal.
• "Bonus" means any promotional credit, free bet, cashback, or other incentive granted by ball8 subject to specified wagering requirements and validity periods.
• "Wagering Requirement" means the minimum total value of qualifying bets that must be placed using bonus funds before any bonus-derived winnings may be withdrawn.
• "KYC" means the Know Your Customer identity and age verification process required before withdrawal of funds from a Player's Wallet.
• "BDT" means Bangladeshi Taka, the currency in which all Wallet balances, deposits, and withdrawals on the Platform are denominated.
• "Sporting Event" means any cricket match, football fixture, kabaddi contest, or other sports event on which ball8 offers wagering markets.
• "Force Majeure" means any event beyond ball8's reasonable control, including but not limited to acts of God, government action, internet outages, or payment infrastructure failures.

2 Acceptance of Terms

2.1 These Terms & Conditions constitute the entire and legally binding agreement between ball8 and each Player. They must be read in conjunction with ball8's Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference.

2.2 By completing the registration process, depositing funds, placing a wager, or using any feature of the Platform, you represent and warrant that you have read these Terms & Conditions in full, that you understand them, and that you agree to be bound by them.

2.3 If you are using the Platform on behalf of another person or entity, you represent and warrant that you have authority to bind that person or entity to these Terms & Conditions, and that person or entity independently meets all eligibility requirements.

2.4 ball8 reserves the right to modify these Terms & Conditions at any time. Material changes will be communicated to all registered Players via the email address held on their Account. Continued use of the Platform following notification of any change constitutes acceptance of the revised terms. Players who do not accept revised terms must cease using the Platform and contact support to close their Account.

3 Eligibility & Registration

3.1 Age Requirement

The Platform is strictly for adults aged 21 years or older. It is a criminal offence in many jurisdictions for a person under the legal gambling age to gamble. ball8 is committed to preventing underage gambling and will take all reasonable steps to verify the age of Players at registration and prior to withdrawal. Any Account found to belong to a person under the age of 21 will be suspended immediately, all pending withdrawals cancelled, and any deposited funds returned to the original payment method.

3.2 Jurisdictional Eligibility

The Platform is directed at adult players located in Bangladesh. Players are solely responsible for determining whether accessing or using the Platform is lawful in their jurisdiction. ball8 does not accept registrations from jurisdictions where online gambling is prohibited under applicable law. It is the Player's responsibility to ensure compliance with local law before registering or placing any wager.

3.3 One Account Per Player

Each individual may register and maintain only one (1) active Account on the Platform. Registration of multiple Accounts — whether in the same name, under different names, or using different payment methods — is strictly prohibited. Where multiple Accounts are identified as belonging to the same individual, ball8 reserves the right to close all such Accounts, void all pending wagers, forfeit all Bonus balances, and withhold or return deposited funds at its sole discretion.

3.4 Accurate Registration Information

Players must provide accurate, current, and complete information at registration, including full legal name, date of birth, residential address, and a valid email address. Players must promptly update their Account details if any information changes. ball8 reserves the right to suspend or close any Account where registration information is found to be inaccurate, incomplete, or misleading.

3.5 KYC Verification

Before processing any withdrawal, ball8 will require the Player to complete KYC verification by submitting a copy of a valid government-issued photo identity document (National Identity Card, passport, or driving licence) and, where required, proof of address (utility bill or bank statement issued within the last 90 days). ball8 may request KYC documents at any time during the Player's use of the Platform, not only at the point of first withdrawal. Failure to provide satisfactory KYC documentation within a reasonable period may result in Account suspension.

4 Account Security

4.1 Players are solely responsible for maintaining the confidentiality of their Account username and password. ball8 strongly recommends that Players use a unique, complex password and enable two-factor authentication (2FA) on their Account.

4.2 Players must not share their Account credentials with any other person. ball8 will not be liable for any loss resulting from a Player's failure to maintain the security of their Account credentials.

4.3 Players must notify ball8 immediately via the live chat support function if they suspect that their Account has been accessed without authorisation. Upon receipt of such notification, ball8 will take reasonable steps to secure the Account pending investigation.

4.4 ball8 reserves the right to lock any Account where unusual access patterns, suspicious login attempts, or multiple failed authentication events are detected, pending verification of the Account holder's identity.

4.5 All sessions on the Platform are protected by SSL (Secure Socket Layer) encryption. ball8 does not store payment card data on its servers.

5 Deposits & Withdrawals

5.1 Accepted Payment Methods

ball8 currently accepts deposits and processes withdrawals via the following BDT-denominated mobile financial services: bKash, Nagad, Rocket (Dutch-Bangla Bank), and Upay. The availability of specific payment methods may change from time to time. ball8 will provide reasonable notice of any material changes to the available payment methods.

5.2 Minimum Transaction Amounts

The minimum deposit amount is ৳500 per transaction. The minimum withdrawal amount is ৳500 per transaction. There is no maximum single deposit amount, subject to any limits imposed by the Player's chosen payment provider. Maximum single withdrawal amounts may apply and will be communicated to the Player at the time of the withdrawal request.

5.3 Deposit Processing

Deposits made via bKash, Nagad, Rocket, and Upay are credited to the Player's Wallet instantly upon confirmation from the payment provider. ball8 does not charge any platform fee on deposits. Any fees levied by the Player's payment provider are the responsibility of the Player.

5.4 Withdrawal Processing

Withdrawal requests that have passed all applicable wagering requirement checks and KYC verification are processed within 10–30 minutes of submission, 24 hours a day, 7 days a week. ball8 does not charge any platform fee on withdrawals. Withdrawals will only be processed to a payment method registered in the same name as the Account holder.

5.5 Withdrawal Conditions

ball8 reserves the right to delay or withhold a withdrawal pending satisfactory completion of KYC verification, investigation of a potential breach of these Terms & Conditions, or receipt of a directive from a competent legal authority. Where a withdrawal is delayed, ball8 will notify the Player of the reason and expected resolution timeline within 48 hours of the withdrawal request being placed.

5.6 Inactive Account Policy

An Account that has not recorded any login activity for a continuous period of 12 months will be classified as inactive. ball8 will notify the Player via email before applying any inactivity administration fee. Inactivity fees, where applicable, will not reduce an Account balance below zero. Players wishing to reactivate an inactive Account should contact support.

6 Bonuses & Promotions

6.1 ball8 offers a range of promotional bonuses, free bets, cashback offers, and tournament prizes to eligible Players. The availability, value, and terms of individual promotions may change at any time. Each promotion is governed by its own specific terms and conditions, which will be published on the relevant promotion page.

6.2 All bonuses are subject to wagering requirements. Bonus funds and any winnings generated from bonus funds cannot be withdrawn until the stated wagering requirement has been satisfied in full. Wagering requirements, game contribution rates (e.g., slots may contribute 100% while live table games may contribute at a lower rate), and expiry periods are stated in each promotion's individual terms.

6.3 Only one welcome bonus may be claimed per Player, per household, per IP address, per device, and per payment method account. Attempting to claim a welcome bonus more than once via any of these vectors will be treated as bonus abuse and will result in forfeiture of the bonus and any associated winnings.

6.4 ball8 reserves the right to withdraw any bonus offer, cancel a Player's bonus balance, or void bonus-related winnings where there is evidence of bonus abuse, exploitation of a technical error, or breach of any condition of this section or of the individual promotion's terms.

6.5 Promotional bonuses cannot be transferred between Accounts and have no cash value except to the extent that their associated wagering requirements have been satisfied.

7 Game Rules & Betting

7.1 All casino games available on the ball8 Platform operate using certified Random Number Generator (RNG) engines or, in the case of live dealer games, physically dealt cards or physically spun wheels operated by a trained dealer in a controlled studio environment. Game outcomes are independently audited for fairness by the respective game providers.

7.2 Each game available on the Platform has its own individual game rules accessible from within the game interface. Players are responsible for reading and understanding the rules of each game before placing any wager. ball8 is not liable for losses arising from a Player's misunderstanding of game rules.

7.3 Sports betting wagers, including cricket, football, kabaddi, and hockey markets, are settled in accordance with the official result of the relevant Sporting Event as published by the relevant governing body. In the event of a dispute, ball8's decision on the official result is final.

7.4 ball8 reserves the right to void any wager placed on a market that was displayed in error, including incorrect odds, incorrect event details, or technical errors that caused a market to be displayed with manifestly wrong parameters. Where a wager is voided, the stake is returned to the Player's Wallet.

7.5 Maximum bet limits apply to certain markets and game types. Current limits are displayed within the relevant game or market interface. ball8 may alter maximum bet limits at any time without prior notice.

7.6 Once a wager has been confirmed and accepted by the Platform, it cannot be cancelled or amended by the Player, except where an in-play cash-out option is explicitly offered and the Player elects to use it prior to settlement.

8 Prohibited Activities

The following activities are strictly prohibited on the ball8 Platform. Engaging in any prohibited activity will result in immediate Account suspension, forfeiture of all Account balances, and may result in referral to the relevant authorities:

• Collusion: Coordinating with other Players to gain an unfair advantage in any game or betting market, including but not limited to chip dumping in poker or card-game formats.
• Bonus Abuse: Registering multiple Accounts, using VPNs or proxy servers, or employing any other technique to claim promotions in excess of stated limits or to circumvent eligibility restrictions.
• Automated Betting: Using bots, scripts, macros, AI-assisted betting tools, or any other automated system to interact with the Platform on behalf of a Player.
• Account Sharing: Allowing any third party to access, operate, or place wagers using a Player's Account, or operating an Account on behalf of a third party.
• Fraudulent Payments: Depositing using stolen, cloned, or fraudulently obtained payment method credentials; initiating chargebacks after winnings have been withdrawn; or depositing and withdrawing funds without genuine wagering activity in a pattern consistent with money laundering.
• Exploitation of Errors: Deliberately exploiting software bugs, technical errors, or mispriced odds to generate winnings that would not have been possible under correct Platform operation. Any winnings derived from manifest errors will be voided.
• Underage Gambling: Registering an Account or placing wagers while under 21 years of age, or permitting a person under 21 to access the Platform via a registered Account.

9 Responsible Gaming

9.1 ball8 is committed to responsible gaming. We provide Players with a suite of self-management tools accessible from the Account dashboard, including voluntary deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion. These tools are effective immediately upon activation.

9.2 Players who believe that their gambling may be causing harm to themselves or others are encouraged to use the self-exclusion tool, which permanently blocks access to the Platform for a minimum period of 6 months. Self-exclusion requests cannot be reversed during the chosen exclusion period.

9.3 ball8's full Responsible Gaming Policy, including detailed guidance on all available tools, support resources, and how to access them, is published at /responsible-gaming.

9.4 The ball8 Platform is strictly for adults aged 21 and above. ball8 implements industry-standard age verification measures and will suspend any Account where there is reasonable suspicion that the Account holder is under the minimum age.

10 Privacy & Data

10.1 ball8 collects, stores, and processes personal data in accordance with its Privacy Policy, which is published at /privacy-policy. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

10.2 ball8 does not sell or rent Player personal data to third parties for marketing purposes. Data may be shared with payment processors, identity verification providers, and fraud prevention services where necessary to deliver Platform services or comply with legal obligations.

10.3 All personal data held by ball8 is stored on secured servers protected by SSL encryption. ball8 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected or to comply with applicable legal obligations.

10.4 Players have the right to request access to the personal data ball8 holds about them, to request correction of inaccurate data, and to request deletion of data where permitted by applicable law. Such requests should be directed to [email protected].

11 Intellectual Property

11.1 All content on the ball8 Platform, including but not limited to game software, graphics, user interface elements, logos, trademarks, text, and data compilations, is the proprietary property of ball8 or its licensed content providers and is protected by applicable intellectual property law.

11.2 Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for their personal, non-commercial entertainment purposes in accordance with these Terms & Conditions.

11.3 Players may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from the Platform without the prior written consent of ball8 or the relevant rights holder.

12 Limitation of Liability

12.1 To the fullest extent permitted by applicable law, ball8 shall not be liable to any Player for any indirect, incidental, special, consequential, or punitive loss or damage arising out of or in connection with the use of the Platform, including but not limited to loss of profits, loss of data, or loss of goodwill.

12.2 ball8's total aggregate liability to any Player in connection with any single incident or series of related incidents shall not exceed the total value of funds deposited by that Player in the 30-day period immediately preceding the incident giving rise to the claim.

12.3 ball8 does not guarantee uninterrupted or error-free operation of the Platform. Scheduled and unscheduled maintenance, third-party payment provider outages, and Force Majeure events may result in temporary service interruptions. ball8 will use reasonable endeavours to minimise such interruptions and to notify Players in advance of planned maintenance where practicable.

12.4 The Platform is provided on an "as is" and "as available" basis. ball8 makes no warranty, express or implied, as to the fitness of the Platform for any particular purpose or as to the accuracy or completeness of any information published on the Platform.

13 Amendments & Termination

13.1 ball8 may amend these Terms & Conditions at any time by publishing revised terms on this page and, in the case of material changes, by notifying registered Players by email. The date at the top of this page will be updated to reflect the date of the most recent revision.

13.2 A Player may terminate their Account at any time by contacting ball8 support via live chat. Upon Account closure, any remaining Wallet balance (after deduction of any applicable bonus balance that has not yet met wagering requirements) will be returned to the Player's registered payment method within 5 business days.

13.3 ball8 reserves the right to suspend or permanently close any Account that is in breach of these Terms & Conditions, without prior notice and without liability to the Player, where the breach is of a serious nature including but not limited to fraud, underage gambling, or money laundering.

14 Governing Law

14.1 These Terms & Conditions and all disputes arising from or related to them or to the use of the Platform shall be governed by and construed in accordance with applicable law. Players access and use the Platform on the basis that they take sole responsibility for determining whether doing so is lawful in their jurisdiction.

14.2 In the event of any dispute between a Player and ball8 that cannot be resolved informally through the support process described in Section 15, the parties agree to attempt resolution through good-faith negotiation before initiating any formal proceedings.

14.3 If any provision of these Terms & Conditions is held by a competent court or authority to be invalid, unlawful, or unenforceable, that provision shall be severed from the remainder of the Terms & Conditions, which shall continue in full force and effect.

15 Contact & Complaints

15.1 Players with questions about these Terms & Conditions or with a complaint about any aspect of the ball8 Platform are encouraged to contact the support team via live chat from within their logged-in Account dashboard. Live chat is available 24/7 with typical response times of under 3 minutes during peak hours.

15.2 Formal written complaints may be submitted by email to: [email protected]. All formal complaints will receive an acknowledgement within 24 hours (Bangladesh Standard Time, UTC+6) and a substantive response within 5 business days.

15.3 ball8 is committed to resolving all Player complaints fairly and transparently. Players are encouraged to escalate unresolved complaints through the formal process before seeking any external redress.